Enter the 10 Digit PNR Number
Tuesday 12 December 2017
Thursday 9 April 2015
Railways launch next generation e-ticketing system: 7,200 tickets per minute
NEW DELHI: Booking rail tickets through the IRCTC website is going to be hassle-free for now. The new e-ticketing system developed by Centre for Railway Information Systems (CRIS) would allow booking of 7200 tickets per minute against 2000 tickets through the existing system.
The system, developed at a cost of Rs 180 crore, will ensure that 1.2 lakh concurrent users can book e-tickets simultaneously against the earlier capacity of 40,000 concurrent users at a time.
An official said, "The next generation e-ticketing software will do away with the problems of non-availability of website like user sessions getting terminated."
Passengers can now easily track information relating to arrivals and departure timings of trains and other information on their mobile phones as CRIS has launched mobile app and desktop app for Windows 8 platform. The app is available free of cost for window 8 phones and the railways plan to launch it on android platform very soon.
The best feature of the new app is 'spot your train' which provides information such as current position, expected time of arrival and departure at a particular station. Other important features are 'train schedule', 'train between stations', 'information on cancelled, rescheduled and diverted trains' and 'live station'.
Rail travelers would get the list of trains expected to arrive at or depart from any station in next two or four hours through 'Live Station' query.
Railways also launched a series of IT-enabled initiatives for rail users including Go-India smart card. The card would reduce the transaction time at booking counters as there will not be cash handling during issuance of tickets.
The system, developed at a cost of Rs 180 crore, will ensure that 1.2 lakh concurrent users can book e-tickets simultaneously against the earlier capacity of 40,000 concurrent users at a time.
An official said, "The next generation e-ticketing software will do away with the problems of non-availability of website like user sessions getting terminated."
Passengers can now easily track information relating to arrivals and departure timings of trains and other information on their mobile phones as CRIS has launched mobile app and desktop app for Windows 8 platform. The app is available free of cost for window 8 phones and the railways plan to launch it on android platform very soon.
The best feature of the new app is 'spot your train' which provides information such as current position, expected time of arrival and departure at a particular station. Other important features are 'train schedule', 'train between stations', 'information on cancelled, rescheduled and diverted trains' and 'live station'.
Rail travelers would get the list of trains expected to arrive at or depart from any station in next two or four hours through 'Live Station' query.
Railways also launched a series of IT-enabled initiatives for rail users including Go-India smart card. The card would reduce the transaction time at booking counters as there will not be cash handling during issuance of tickets.
Tuesday 31 March 2015
Lost your train ticket ? Duplicate ticket with PNR number
Are you often worried about the loss of train ticket..!
Don’t be panic, you can get a duplicate train ticket on paying some amount of charges(Clerkage charges per passenger-Rs.20) on your ticket. But you can’t get any refund on your ticket.
First thing you need to do is to inform railway reservation office about the loss of ticket to prevent fraudulent refunds on your ticket.
Please look in to the below conditions.
If the lost ticket is a PRS(Passenger Reservation System) counter ticket, visit any nearest computerized reservation counter and contact the Chief Reservation Supervisor(CRS) and inform him that you have lost your ticket. Here you need to show your ID Proof.He will issue a new ticket with PNR Number (duplicate ticket) only if your ticket is confirmed or in RAC.
Anyhow if the lost ticket is an E-ticket booked through IRCTC website, you can take your ticket print as many you want by simply login to the irctc.co.in website. Once you login , go to booked history page and by using PNR number , you can take printout of your ticket.
Charges for issue of duplicate ticket before chart preparation:
if your ticket is confirmed or in RAC
25% of total fare will be deducted as charges in case if your journey is up to 500km.
10% of total fare in case if your journey is more than 500km subject to a minimum of 25% of total fare.
For Rajdhani, Shatabdi Express trains 25% of total fare will be deducted as charges irrespective of distance as they have separate fare structure.
This 10% or 25% of fare collected will be refunded from the counters at destination stations after completion of your journey.
Charges for issue of duplicate ticket after chart preparation:
50% of total fare will be deducted as charges.
No duplicate ticket will be issued in case of lost RAC tickets.
No duplicate ticket is issued against Wait List lost/torn/mutilated tickets.
If your lost train ticket is found, and if you submit this original ticket along with the duplicate before the departure of the train,you will get the amount refunded on your duplicate ticket after deduction of 5% of the charges paid subject to a min. of Rs. 20/-.
If your ticket is torn or destroyed,and it was a Confirmed one or RAC, if you submit it after the preparation of chart ,a duplicate ticket will be issued on collection of 25% of the fare.
If your ticket is torn or destroyed ticket,and it was a Confirmed one or RAC, if you submit it before chart preparation,charges are same as applicable for issue of duplicate ticket in case of the lost/misplaced ticket and duplicate ticket is issued if the reason is genuine and it is verified based on the particulars available on the ticket.
If your ticket is torn or misplaced or destroyed in the train, and if you have paid excess charges in train,then submit an application to the Railway Administration for refund of the charges.After making necessary enquiry, the Chief Commercial Manager of Zonal Railway will provide refund of total charge after discarding the cancellation charge at 50% on a single journey ticket per passenger provided that no one has taken refund earlier on the original ticket.
So, I suggest you e-tickets are the best option these days because even if you have lost the train ticket, no need to worry, you can easily get another copy immediately.
Don’t be panic, you can get a duplicate train ticket on paying some amount of charges(Clerkage charges per passenger-Rs.20) on your ticket. But you can’t get any refund on your ticket.
First thing you need to do is to inform railway reservation office about the loss of ticket to prevent fraudulent refunds on your ticket.
Please look in to the below conditions.
If the lost ticket is a PRS(Passenger Reservation System) counter ticket, visit any nearest computerized reservation counter and contact the Chief Reservation Supervisor(CRS) and inform him that you have lost your ticket. Here you need to show your ID Proof.He will issue a new ticket with PNR Number (duplicate ticket) only if your ticket is confirmed or in RAC.
Anyhow if the lost ticket is an E-ticket booked through IRCTC website, you can take your ticket print as many you want by simply login to the irctc.co.in website. Once you login , go to booked history page and by using PNR number , you can take printout of your ticket.
Charges for issue of duplicate ticket before chart preparation:
if your ticket is confirmed or in RAC
25% of total fare will be deducted as charges in case if your journey is up to 500km.
10% of total fare in case if your journey is more than 500km subject to a minimum of 25% of total fare.
For Rajdhani, Shatabdi Express trains 25% of total fare will be deducted as charges irrespective of distance as they have separate fare structure.
This 10% or 25% of fare collected will be refunded from the counters at destination stations after completion of your journey.
Charges for issue of duplicate ticket after chart preparation:
50% of total fare will be deducted as charges.
No duplicate ticket will be issued in case of lost RAC tickets.
No duplicate ticket is issued against Wait List lost/torn/mutilated tickets.
If your lost train ticket is found, and if you submit this original ticket along with the duplicate before the departure of the train,you will get the amount refunded on your duplicate ticket after deduction of 5% of the charges paid subject to a min. of Rs. 20/-.
If your ticket is torn or destroyed,and it was a Confirmed one or RAC, if you submit it after the preparation of chart ,a duplicate ticket will be issued on collection of 25% of the fare.
If your ticket is torn or destroyed ticket,and it was a Confirmed one or RAC, if you submit it before chart preparation,charges are same as applicable for issue of duplicate ticket in case of the lost/misplaced ticket and duplicate ticket is issued if the reason is genuine and it is verified based on the particulars available on the ticket.
If your ticket is torn or misplaced or destroyed in the train, and if you have paid excess charges in train,then submit an application to the Railway Administration for refund of the charges.After making necessary enquiry, the Chief Commercial Manager of Zonal Railway will provide refund of total charge after discarding the cancellation charge at 50% on a single journey ticket per passenger provided that no one has taken refund earlier on the original ticket.
So, I suggest you e-tickets are the best option these days because even if you have lost the train ticket, no need to worry, you can easily get another copy immediately.
Know platform number of your train through 139
Railway is increasing the facilities offered on 139 gradually. It is being done to make the service, which is an all-India enquiry, more useful for the passengers.
Currently, it offers information like PNR status/arrival-departure of trains/seat availability and fare. The information about the platform numbers of the passenger's desired train is now available on the number.
Currently, it offers information like PNR status/arrival-departure of trains/seat availability and fare. The information about the platform numbers of the passenger's desired train is now available on the number.
Enquire PLATFORM No. through SMS 139 anywhere anytime!! Just type PLATFORM <5 Digit Train No.> <Station STD Code> and sms it to 139. For e.g. PLATFORM 12012 011
CRIS develops new “Mobile App” to track Train Schedules
नयी दिल्ली New Delhi: Now rail users can get information on expected arrival and departure timings of a particular train on their mobile phones besides tracking its its position on a real time basis.
Centre for Railway Information Systems, the information and technology arm of railways, has launched a new mobile application which can be used for various enquiries including train timings, a senior Railway official said.
CRIS has enhanced the train enquiry system by developing the mobile app and a desktop application on Windows 8 platform for train enquiries with support from Microsoft, he added.
National Train Enquiry System is railways’ back-end system which provides information to the public about train schedules on a near real time basis through various interfaces like nationwide unique rail enquiry number 139, website (www.trainenquiry.com), mobile interfaces, touch screens, enquiry counters and display boards at stations.
An interface of NTES website along with a mobile version of it was launched in September 2013 earlier which has proved to be quite useful for train passengers, said the official.
Among the many features of the new mobile app is the ‘spot your train’ feature which offers information such as its current position, expected time of arrival and departure at a particular station. The ‘Train Schedule’ feature provides complete schedule of a train with all stoppages enroute and its scheduled arrival/departure at the station, distance and day count.
In ‘Trains between Stations’ query, one can find out the list of all types of trains available between any two stations on railway network. The mobile App also has ‘Cancelled Trains’ option which displays all trains marked as cancelled. It displays trains which are cancelled through the entire route as well as trains which are cancelled on partial route. Besides, it also provides features for query on rescheduled and diverted trains. The App has been launched for Windows 8.0 phones and will be further developed for other mobile platforms.
A strong need was felt for launching the mobile app with richer user interface keeping in view the current technology trends and which can be downloaded on the device and comfortably made use for train running related enquiries.
- To download the app, go to windows store and search for NTES app. App will be listed. Select NTES app and click to install.
- Link also has been provided on NTES website (www.trainenquiry.com and enquiry.indianrail.gov.in) to download the App.
The current Mobile application has the following main features:-
“Spot your train” – This query offers information about a train. Current running status, expected time of arrival/expected time of departure (ETA/ETD) at the queried station can be easily known through this query.
“Live Station” – This query has been given to replicate the display boards at station. One can see the trains expected to arrive/depart at any station in next 2 or 4 hours.
“Train Schedule”-This provides complete schedule of a train with all public stoppages enroute and schedule arrival/departure at the station, distance and day count.
“Trains between Stations” - One can find out the list of all types of trains available between any two stations over Indian Railways.
“Cancelled Trains” - This query displays all trains marked as cancelled on Indian Railways. The option displays trains which are cancelled through entire route as well as trains which are cancelled on partial route.
“Rescheduled Trains” -This query displays all trains marked as rescheduled on Indian Railways. The option displays trains’ rescheduled timings.
“Diverted Trains” – This query displays all trains marked as diverted on Indian Railways.
CRIS, has constantly been involved in taking new initiatives and developing various applications for Railway users and interfaces for general public to provide quality information about train running and other services with enhanced user experiences. Member Traffic, Railway Board, Shri D.P.Pandey while reviewing the IT projects with MD/CRIS and other officers of Railway Board and CRIS on 22nd April, 2014 appreciated the Mobile app developed by CRIS and expressed his hope that the app will be well received by mobile users and will certainly add great value to the services.
Now Book Railway Tickets through Simple SMS - An IRCTC / CRIS initiative
A user’s guide, comparisons and limitations of the railway’s latest SMS based ticketing service targeting the mobile phone population
Indian Railways now provides enough options for you to avoid the queue at the booking counter. The latest is the SMS ticketing service which targets the 80 percent mobile phone population in India.
Railways has launched the service to book tickets through SMS on July 1. You do not need to download any app and do not even need a phone with internet connection. This is a smart move because only less than 5 percent of India owns a smart phone among the 80 percent who own mobile phones in India.
As with any new service, there are many questions and apprehensions regarding the service; there are a few pointers hence on how to book tickets using the SMS ticketing method.
There are two numbers through which people could book tickets through SMS: 139 and 5676714
Booking through 139
This is a simple process and involves two steps, sending the travel information (date of journey, number of passengers, train number) and getting a transaction id and paying for the ticket. Before getting on to booking your ticket with 139 on SMS, you need the following essentials:
- An IRCTC account for which you have to register at www.irctc.co.in
- A mobile number registered both with your bank and IRCTC. A registered mobile number is the one in the records with your bank and can also be used for your banking needs. This same number should be in the records of IRCTC else the SMS ticketing will return an error.
- A four-digit Mobile Money Identifier (MMID) code needed for the payment process. To register your bank account for MMID, choose your bank from a list <hyperlink ‘list’ to http://www.npci.org.in/bankmember.aspx> of 26 banks which offer this service.
You can click on the bank in the list which will direct you to bank site which explains the procedure for availing an MMID. For most banks, all one has to do is send one’s MMID followed by the last four digits of your account number from a registered account number to this number. The MMID is sent almost instantly.
Once armed with an IRCTC account, MMID and a registered mobile number, you are ready to book your ticket.
To start, SMS, BOOK <TravelDate(DDMM)> (upto 6 passengers) to 139 to book your ticket.
You will receive a message in the following format:
Transaction id, Ticket Amount, Service Charges, Total Amount Seat status. For Payment: SMS PAY IMPS IRCTCUserID to 139
Decoding the above message:
The customer will get a message with a unique transaction id of seven digits, the amount of the ticket, added service charge, total amount and the status of availability of seats. For payment, the format for SMS code to be sent to 139 will be as follows:
PAY IMPS IRCTCUserID
This where you need to get an OTP. OTP is one-time password provided by the banks for safe banking. Different banks have different procedures for OTP. For example, with ICICI Bank it can be requested by sending ‘OTP’ from a registered mobile number to a specific number provided by ICICI Bank. You can also request it on your registered email id.
Where TID is Transaction id.
IMPS is used when you want to use the mobile payment gateway to pay for the ticket.
OTP or one-time password
IRCTC User Id is your IRCTC user name.
Once your details are verified, your ticket will be booked and you will get a congratulatory message about your ticket booking.
Tickets can be cancelled by sending CAN followed by PNR number and IRCTC user ID to 139. This is for full cancellation. For partial cancellation, the customer needs to send CAN followed by PNR number, IRCTC user ID and passenger name and number.
Booking through 5676714
This method is a little different method of booking tickets. For this method too, the customer would need a mobile number registered with IRCTC and his/her bank account. Apart from IMPS, this also provides the facility to pay by ‘mWallet’ which is a mobile payment platform where payments can be made from an existing account known as ‘Zipcash’.
To register on ‘Zipcash’, all a customer needs to do is send ZIP to 56767 after which a login name and PIN number will be sent to the mobile phone number. You can recharge your Zipcash account online at https://www.zipcash.in/User/commands.html and pay through that when you book your ticket.
To start with the process, SMS START IRCTC user id to 5676714. This message again should be sent from a registered mobile number.
As a reply, the customer will receive the format for sending the SMS along with instructions for booking the ticket. One can get further clarifications by sending HELP to 56767.
The format is as follows:
BOOK Date of journey in DD/MM/YY format, Train number, class, passenger name, age, gender. This is valid for only four passengers.
If all the fields are entered correctly, the customer will receive the following reply:
As mentioned above, payment can be made through IMPS, which is the same as the payment method when ticket is booked through 139 or through MPAY. MPAY is the mobile wallet application through which payments can be made using Zipcash.
For payment, the following SMS needs to be sent to 5676714:
For IMPS method: Pay IMPS
For MPAY method: Pay MPAY
Instructions in both cases would be sent as a reply to the customer. In case of IMPS, customer will have to proceed with MMID and OTP received from the bank to complete the transaction, just as when using 139. Money would be deducted in one step in case of MPAY system where the customers use Zipcash to pay for the ticket.
Limitations
While both the methods provide an easy way to book tickets, you cannot book tickets under any quota and not between 8am and 12am. Everything is in English, which is again a limitation as the target population of mobile owners is not all English-speaking. Both the payment options need you to be under the umbrella of banked population which is also not true of all the people this service is targeting. Hopefully, such shortcomings will be taken care of once the system starts running and changes are made accordingly.
Comparison
In booking with both 139 and 5676714, the 139 method looked easier as it was just a two-step process. In booking with 5676714, the payment step was further divided into two more steps which looked complicated when compared with 139. Of course, 5676714 gives an option to book using Zipcash which will be an easier method for those who already have Zipcash accounts for making other payments. 139 also allows you to book tickets for six passengers in one go while 5676714 allows for only four.
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